Responsibilities and Procedures
If the student is not satisfied with the response from the department, the student may initiate a written complaint (via electronic form or paper). A complaint reported by telephone or voicemail will not be considered as submitted for review.
The written student complaint should include a full description of the following:
Contact Information:
- student’s full legal name;
- College of Charleston CWID;
- preferred email address;
- telephone number;
- indicator of preferred way to be contacted; and
- best time to be contacted.
Complaint Information:
- a description of the complaint;
- the individuals involved;
- how the student has been impacted; and
- the resolution or action requested by the student.
The College will notify the student that the complaint has been received. A student’s complaint will be forwarded to the appropriate office to best address the complaint.
Click Here To File A Complaint